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Be Creative Nail Art Supplies

By placing an order with Jealous Cow Limited trading as Be Creative at sambiddle.co.uk you are deemed to have read and understood our Terms & Conditions as detailed below:

VAT

Sam Biddle Be Creative (Jealous Cow Ltd) de-registered for VAT in May 2017. No VAT is applied to or included in published sales prices.

Secure Payment

Sam Biddle Be Creative offers secure online payment by PayPal, through a RomanCart shopping cart with SSL EV security on the checkout pages. Should you wish to pay by any other method, please email us at orders@sambiddle.co.uk, call the office on 01562 861492 or use our contact form

Postage Charges

Post and packing is charged at a flat rate of £5.00 for delivery within the UK, £7.50 for Europe and £10.00 for the Rest of the World. Free delivery is offered on orders above £100 in the UK & Europe and £200 for the Rest of the World.

Shipping

Your goods will be dispatched within 48 hours of receipt of your order (often sooner). Please note, we do not process orders or reply to enquiries over a weekend.

Within the UK small packages will be shipped via Royal Mail 1st Class ‘Signed For’ service which aims to deliver the next working day*. A signature will be required from the receiver.

International Orders under £75 (excluding shipping) will be dispatched by Royal Mail International Standard service which aims to deliver to West European addresses within 3-5 working days*, and to the Rest of the World within 5-7 working days*.

International Orders over £75 (excluding shipping) will be dispatched by Royal Mail International Tracked service which aims to deliver to Western European addresses within 3-5 working days*, and to the Rest of thee World within 5-7 working days*.

* Our service provider Royal Mail aims to deliver goods within the times stated above but delivery can take up to 28 days from dispatch. No orders will be re-dispatched to customers until this time period has elapsed.

Paperless Order Processing

Be Creative does not include a printed paper copy of packing / delivery notes or invoices with your order. Your order confirmation / invoice will be available to download and print yourself  from your email Inbox should you need to.

Backorders

Goods are offered subject to availability. If an item ordered is out of stock (as can occasionally happen) you will be advised by email and your goods will be shipped out to you as soon as they become available, at no extra charge to you. Back orders will be dispatched by Royal Mail 1st Class (untracked).

Order Cancellations

Cancellations must be made in writing by email.

If you decide to cancel your order before it has been dispatched a full refund will be made via PayPal. If your order has been dispatched before your cancellation has been received please return goods for a refund (as described below), but please note we will not refund the cost of outgoing or return postage. Refunds will be made within 30 days of the returned product(s) being received.

Returns

All returns must be accompanied with a letter stating the order number and reason for the return.

We will only accept products back on the condition that the product(s) being returned are unused and in perfect condition. We will not accept goods that have been used, opened and packages that seem to have been deliberately damaged or tampered with in any way.

Goods must be returned within 14 days of receipt. You are responsible for the safe transit of the returned product(s) and any postage charges that are incurred.

Refunds will be made within 30 days of the returned product(s) being received.

Faulty or Damaged Goods

In the unlikely event of your goods being faulty or damaged we will offer to replace these goods at no extra charge, or we will offer a full refund. The faulty / damaged goods must be returned, to enable us to claim off our supplier or couriers.

Faulty goods must be reported to Be Creative within 3 working days. If we are not informed within this period a refund will not be given.

If returning faulty goods customers should inform us by email prior to returning the goods, and await an confirmation email that your items are expected.

Special Offers

The special offers on this site can only be ordered over the internet and cannot be used in conjunction with any other online or offline discount which may be available at the time.

Special Offers are offered for customers ordering direct from Sam Biddle Be Creative; they may not apply to Be Creative Worldwide Distributors (please see here for a listing and further information) or to individual Be Creative Artisans / Educators.

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